Privacy Policy
East Coast Surf Safaris ("we", "our", or "us") is committed to protecting the privacy of our clients and website visitors. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in compliance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth). By using our website and services, you consent to the practices described in this policy.
1. Collection of Personal Information
We may collect personal information that is necessary for us to provide our services. The types of personal information we collect may include:
Name
Contact details (email address, phone number, postal address)
Date of birth
Medical information relevant to the provision of surf therapy
Payment information
Information provided by you through our website or during our services
2. How We Collect Personal Information
We collect personal information directly from you when you:
Register or book our surfing lessons or surf therapy sessions
Subscribe to our newsletter
Complete a form on our website
Contact us via email, phone, or social media
Participate in our events or surveys
3. Use of Personal Information
We use the personal information we collect to:
Provide and manage our surfing lessons and surf therapy services
Process payments and manage bookings
Communicate with you about your bookings, our services, and updates
Improve our services and website
Conduct marketing and promotional activities (with your consent)
Comply with legal obligations
4. Disclosure of Personal Information
We may disclose your personal information to:
Our employees and contractors for the purpose of providing our services
Third-party service providers who assist us in operating our business, such as payment processors, IT service providers, and marketing agencies
Legal and regulatory authorities if required by law
Any other third party with your consent or as authorized or required by law
5. Data Security
We take reasonable steps to protect the personal information we hold from misuse, interference, loss, unauthorized access, modification, or disclosure. These steps include:
Secure server environments
Encryption of payment information
Access controls and authentication procedures
Regular security reviews and updates
6. Access to and Correction of Personal Information
You have the right to access the personal information we hold about you and to request corrections if you believe it is inaccurate, out-of-date, incomplete, irrelevant, or misleading. To request access or correction, please contact us using the contact details below. We will respond to your request within a reasonable time.
7. Cookies and Website Analytics
Our website uses cookies and similar technologies to enhance your browsing experience and collect information about how you use our site. This information may include your IP address, browser type, pages visited, and other usage data. You can manage your cookie preferences through your browser settings.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to read the privacy policies of any third-party sites you visit.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on our website, and we encourage you to review it periodically.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
East Coast Surf Safaris
Email: eastcoastsurfsafaris@gmail.com
Phone: +61 404 651 647
Address: Tugun, South East Queensland, Australia
11. Complaints
If you believe we have breached your privacy rights, you may contact us to make a complaint. We will respond to your complaint within a reasonable time and work with you to resolve the issue. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
By using our website and services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your personal information as described herein.